First-Class
A printed letter sent through USPS.
For everyday correspondence. Does not include Certified tracking.
Customer correspondence
Send a complaint letter
Explain the problem and the resolution you want.
From $3.99 per letter · no subscription
Prices shown cover a one-page letter. Extra pages and applicable tax cost more; review your total before paying.
See a sample before you start.
A complete fictional example. Genie drafts your letter from your own details, and you review every word.
John Doe
123 Happy Place
Anytown, US 12345
September 16, 2026
Acme Home Supply
123 Acme Way, Suite 200
Anytown, US 12345
Re: Damaged desk lamp in order AC-3186
Dear Customer Services Team,
I am writing about the desk lamp in order AC-3186, delivered on August 25, 2026. The shade arrived cracked and the base was dented. I reported the damage by email on August 26 but have not yet received a response.
The outer packaging appeared intact when delivered, but I found the damage as soon as I unpacked the lamp. I have kept the lamp and packaging while waiting for instructions. I would prefer a replacement of the same model if one is available.
I am requesting a replacement lamp and instructions for returning the damaged item. Please respond at john.doe@example.com and let me know whether you need photographs or further purchase details.
Sincerely,
John Doe
What this letter is
A complaint letter describes a specific problem with a product, service or interaction and asks for a response or remedy. Use dates and facts, and separate what happened from what you would like to happen next.
What to put in it
- Product, service or transaction reference
- What happened and prior attempts to resolve it
- The resolution you are requesting
A mailed complaint keeps the problem, supporting context and requested resolution together.
From a prompt to the post office in 3 steps.
- 1
Describe it
Say what happened in plain words. No forms, no templates to pick.
- 2
Genie drafts & checks
It writes the letter in the right tone and finds the recipient's address.
- 3
Preview and send
Approve the exact letter and we post it. Certified adds tracking and a delivery record.
Choose how to mail it.
Drafting, printing, postage, and handling included. No subscription.
Good to know.
How do I make a complaint firm but polite?
Describe the facts, their impact and the action you want. Avoid insults, threats and claims you cannot support.
Does mailing a complaint guarantee a refund?
No. The letter communicates your request; any response or remedy depends on the recipient and the circumstances.
Other letters Genie sends.
Send a complaint letter, today.
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Start my complaint letterDisclaimers
- Prices are shown exclusive of sales tax; applicable sales tax is calculated and added at checkout. The base price covers a one-page letter ($3.99 First-Class, $14.99 Certified Mail); for multi-page letters, $0.49 per additional page (up to six pages) are added and shown before payment. The handwritten style is an optional $1.99 add-on, also shown before payment. Letters may be up to 12 pages.
- Genie is an automated AI system, not a person. It drafts each letter from the information you provide and does not add facts or claims you did not supply. AI-generated output may vary or contain errors; you are responsible for reviewing and approving the final letter, and no letter is mailed without your approval.
- Address lookup and verification rely on third-party data and are provided on a best-efforts basis. Accuracy is not guaranteed; you are responsible for confirming the recipient’s address before sending.
- Delivery times are estimates, not guarantees. Statutory deadlines, notice periods and filing requirements vary by state, contract and program — check the ones that apply to you.