First-Class
A printed letter sent through USPS.
For everyday correspondence. Does not include Certified tracking.
Customer correspondence
Send a product return or recall letter
Write to a seller or manufacturer about a return or recall.
From $3.99 per letter · no subscription
Prices shown cover a one-page letter. Extra pages and applicable tax cost more; review your total before paying.
See a sample before you start.
A complete fictional example. Genie drafts your letter from your own details, and you review every word.
John Doe
123 Happy Place
Anytown, US 12345
September 16, 2026
Acme Home Supply
123 Acme Way, Suite 200
Anytown, US 12345
Re: Return instructions for order AC-3186
Dear Returns Team,
I purchased a Model L20 desk lamp from Acme Home Supply on August 22, 2026, under order AC-3186. The lamp arrived with a cracked shade, and I would like instructions for returning it.
I have kept the original packaging and the order confirmation. I have not attempted a repair or sent the lamp back without authorization. I would prefer a replacement of the same model, but please explain the available options under your return policy before I arrange shipping.
Please confirm whether I need a return authorization number, how the item should be packed and where it should be sent. Please reply to john.doe@example.com. I will arrange the product shipment separately after receiving your instructions.
Sincerely,
John Doe
What this letter is
A product return or recall letter asks a seller or manufacturer for instructions or a response concerning a specific item. Identify the product and purchase, and refer to the applicable return policy or recall notice without inventing eligibility.
What to put in it
- Product model and relevant order or recall reference
- Purchase date and factual description of the issue
- The instructions or remedy you are requesting
A letter can accompany your written record of an issue; PostalGenie mails correspondence, not the product itself.
From a prompt to the post office in 3 steps.
- 1
Describe it
Say what happened in plain words. No forms, no templates to pick.
- 2
Genie drafts & checks
It writes the letter in the right tone and finds the recipient's address.
- 3
Preview and send
Approve the exact letter and we post it. Certified adds tracking and a delivery record.
Choose how to mail it.
Drafting, printing, postage, and handling included. No subscription.
Good to know.
Will PostalGenie ship my returned product?
No. PostalGenie sends the letter. Follow the seller’s or manufacturer’s separate product-return instructions.
What if the product is subject to a safety recall?
Follow the official recall instructions promptly. Do not wait for a mailed response before taking a safety action specified in the recall notice.
Other letters Genie sends.
Send a product return or recall letter, today.
You say it. Genie writes it, addresses it, and gets it in the mail.
Start my product return or recall letterDisclaimers
- Prices are shown exclusive of sales tax; applicable sales tax is calculated and added at checkout. The base price covers a one-page letter ($3.99 First-Class, $14.99 Certified Mail); for multi-page letters, $0.49 per additional page (up to six pages) are added and shown before payment. The handwritten style is an optional $1.99 add-on, also shown before payment. Letters may be up to 12 pages.
- Genie is an automated AI system, not a person. It drafts each letter from the information you provide and does not add facts or claims you did not supply. AI-generated output may vary or contain errors; you are responsible for reviewing and approving the final letter, and no letter is mailed without your approval.
- Address lookup and verification rely on third-party data and are provided on a best-efforts basis. Accuracy is not guaranteed; you are responsible for confirming the recipient’s address before sending.
- Delivery times are estimates, not guarantees. Statutory deadlines, notice periods and filing requirements vary by state, contract and program — check the ones that apply to you.